Shipping Information
We ship most orders in 1-2 days. Custom orders ie. fabrications will take about 7 days. If you receive your materials and they do not meet your expectations, we want to know. We will make your purchase right or refund your money with no questions asked. All returns must be in original as received condition. Our official time period for returns is 7 days from receipt of the items. However, let us know (even if it has been longer than 7 days) and we are sure we can resolve any issues.
We use UPS as our primary carrier. USPS is also an option. We use USPS Priority International Mail for all international orders. We charge $3 per order for handling/packaging costs.
All delivery time estimates are provided by the shipping company, not by RC Tonewoods.
USPS Priority Mail 2 day is not an upgrade in shipping time. There is no guarantee it will arrive in two days. It is just a fancy way the USPS names its cheapest shipping option for bigger items.
ALERT! For some reason USPS is up-charging $4 for packages over 22" and $15 for packages over 30". I am leaving the option in but if you order anything long, I will be using UPS to ship. There is currently no way for me to manage this on my website.
All orders for tone woods are wrapped in stretch film and carefully packaged. Once you receive your shipment please inspect each piece individually. If any items are damaged please call us immediately. All original packing and contents must be retained by buyer. If not then buyer assumes all liability for damaged goods. These rules are what UPS applies to us. If you have special shipping requirements please contact us.
