We ship most orders in 1-2 days. Custom orders ie. fabrications will take about 7 days. If you receive your materials and they do not meet your expectations, we want to know. We will make your purchase right or refund your money with no questions asked. All returns must be in original as received condition. Our official time period for returns is 7 days from receipt of the items. However, let us know (even if it has been longer than 7 days) and we are sure we can resolve any issues.
We use UPS as our primary carrier. USPS is also an option. We use USPS Priority International Mail for all international orders.
All orders for tone woods are wrapped in stretch film and carefully packaged. Once you receive your shipment please inspect each piece individually. If any items are damaged please call us immediately. All original packing and contents must be retained by buyer. If not then buyer assumes all liability for damaged goods. These rules are what UPS applies to us. If you have special shipping requirements please contact us.